The Government’s latest direction on dealing with Coronavirus has required us to implement our business continuity plan in full; these procedures are now in place. We will maintain services to our Members and minimise disruption to the Society’s routine outputs. My first and over-riding priority remains my duty of care to the Society’s staff – this requires some changes to our business as usual model.
Please follow the guidance below when engaging with the team:
Membership, Affinity Partners and Shop Sales
For Membership and general enquiries online follow existing instructions on the website.
For enquiries by phone, please continue to use the following office numbers:
Andy 0207 840 6617
Paddy 0208 017 1581
Harsha 0207 840 6616
Affinity Partners – please see contact details and latest relevant information regarding our partner offers within the members’ area of our website.
Shop sales – have now been suspended until further notice.
For Members’ Pension enquiries online follow existing instructions in the Membership area of the website.
For Members’ Pension enquiries please use the following office numbers. Members are requested to restrict these calls to after 1300 as per the current protocol and note that it may be necessary to review these arrangements in due course:
Mike 0207 840 6615
Wendy 0207 840 6610
Terry 0208 017 9545
Alisa 0207 840 6618
Charlotte 0207 735 0110
Colin 0208 017 9548
Neil 0208 017 9544
Nick 0207 820 9988
The situation on McCloud remains as per the 21 Feb and 25 Feb messages from the CE and Head of Pensions respectively:
Any further updates will be published on the website.
A full staff contact list can be found here
Advice, Campaigning and Education / Outreach
The Society will continue providing membership and pensions advice and guidance as above. We will continue to campaign as best we can in the digital space on issues such as McCloud and Pension Tax. Our Education and Roadshow programme is being adjusted rapidly so that it can be delivered via video conferencing, and our website and social media presence will continue as normal.
Finally, I have offered the following guidance to the staff: remember and continue to live by our values of being trusted, influential, passionate and collaborative. Remain calm, focus on maintaining an excellent service to our members and support each other in every way you can.
Stay well everyone.