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Fred.Olsen Statement to Members re. Coronavirus and 2020 sailings

Fred.Olsen have released the following statement re. questions about their sailings, when they will resume and what this means for your booking.

We are pleased to let you know that on all sailings from 1st July onwards (or any 2020 cruise departing after July 1st where Fred. Olsen Cruise Lines have not already received balance payment), we have reduced our balance payment due date from 90 days prior to departure to only 28 days. We trust this gives you and your guest greater flexibility and peace of mind.  What this means is that the guests’ cruise is secured with their 15% deposit, until just four weeks before departure, at which time (for 2020 cruises) their final balance will be due.

For clarity, this means that guests will not pay their balances until 28 days prior to their 2020 departure date.

Once your guests’ balance is paid, if they are still unsure about travelling, we would like to let you know that their 2020 booking is covered with our new “Booking Reassurance Guarantee”. This means guests can Transfer’ their entire booking – and any monies paid – with no fee at all to any other cruise currently on sale (including 2021 and 2022). All guests’ need to do is give us a minimum of 14-days’ notice before they are due to sail so we can make the necessary arrangements.

At the same time, we recognise that some guests may have little choice but to cancel their booking. We understand this and would like to reassure you and those guests that they would only lose their deposit at the point of cancellation – providing this is done no later than 28-days before sailing. Travel insurance will cover most loss arising from cancellation so it is still very important that all guests ensure they have adequate cover wherever possible.  

Finally, we would sincerely like to thank you and our mutual guest for retaining their booking with us and we look forward to welcoming them on board when the time is right for us all. Please be reassured that all payments made to us are completely secure as we are financially bonded by ABTA and ATOL.”

Cancellation Update

You can call Fred. Olsen Cruise Lines on 0800 0355 108 or click here visit online

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