"In line with government guidance and to keep our employees safe, all the Towergate Health & Protection offices are now closed but we remain available as we are all working from home, continuing to deliver the excellent standard of service our customers have come to expect.
We are experiencing a high number of phone calls at the moment, so please bear with us if it takes a bit longer than normal to get through to us.
Our normal phone lines are all still up and running but it might be easier to email us initially on Hapsemail@example.com, due to the amount of calls we are receiving. We will let you know as and when the situation changes.
Stay safe and thank you for your continued support."
Also read current status of the Travel Insurance Policy