Fred.Olsen announces their new Plain Sailing Guarantee
"Our new Plain Sailing Guarantee is designed to give you every reassurance about your booking with us during these unusual times. And it comes completely without clauses or caveats. This will cover guests sailing with us in 2021.
No risk deposits
NEW: We know the world feels a little uncertain at the moment. That’s why if you make a new booking now for a 2021 cruise and change your mind about travelling nearer the time, we will either move the deposit you have paid to an alternative cruise with no admin fees or refund it to you in full. Just let us know no later than when your final payment is due (or your interim payment for a longer cruise) and our team will take care of the rest.
Transfer on your terms
NEW: We will also transfer your cruise or give you a sailing credit if you cannot travel due to testing positive for Coronavirus. There will be no administration fees and you can choose any cruise within 12 months of your original sailing date.
No quibble refunds
If we have to cancel your cruise for any reason, whilst we would love it if you transferred to another, you can of course have a full refund with no quibbles, at any time.
Fred. Olsen’s unique Enjoyment Promise
We want you to book your cruise with us with complete confidence. That’s why Fred. Olsen Jnr himself insists each and every booking is covered with his Enjoyment Promise. It means that if within 48 hours of sailing, you are not enjoying your ocean cruise, we will arrange to take you home at our expense and give you a full refund.
As the world is changing constantly, it may also be necessary for our Plain Sailing Guarantee to change without notice. You will always be able to see our latest version on our website (fredolsencruises.com/travel-confidence). The benefits above replace our standard transfer policy detailed in our Booking Conditions.
We’ve kept things beautifully simple and straightforward, just like the family-run business we are. We look forward to welcoming you on board when the time is right for us all."
Be sure to reference the discount code FORPEN5 when booking online, or calling Fred. Olsen Cruise Lines on 0800 0355 108 – you will need your FPS membership number to hand.