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Could you head up our Membership Team?


We are seeking a Head of Membership to direct and lead the work of the Membership team.

About the Society

The Forces Pension Society is a not-for-profit, independent membership organisation that looks after the interests of current and future UK Armed Forces pensioners.  It is a watchdog, a lobby group and a provider of Armed Forces Pension Scheme guidance to its membership, which comprises both serving and retired Armed Forces personnel.  In recent years the Society has gone from strength to strength, with increasing membership (now approx. 62,000), a strong independent voice, and considerable influence and reputation.  The Society has a full-time staff of 17 and is based in Vauxhall, South West London. Demand for our services is growing.

The Membership Team

The 4 strong Membership Team is the gateway to the Society.  It is responsible for processing new joiners and leavers, answering general enquiries, maintaining member’s records, and analysing membership data to shape the Society’s offer. It has a strong customer service focus.

Head of Membership

The Head of Membership is a member of the Society’s Senior Management Team and works closely with Chief Executive, Chief Operating Officer and Head of Pensions to develop the annual business objectives and oversee the daily operation of the Society.  They will be expected to be comfortable briefing the Society’s Council and Committees.


The role of the Head of Membership is to:

  • Be part of the Society’s Senior Management Team.
  • Direct and lead the work of the Membership Team.
  • Ensure that membership subscriptions are collected correctly.
  • Develop and manage the Society’s membership data.
  • Be the Society’s Data Protection Officer
  • Be the focal point for affinity partners
  • Promote membership recruitment and retention

Person Specification


  • Starting salary £57,797 p.a.
  • 10% of salary Employer pension contributions (£5,780-no employee contributions).
  • Interest-free season ticket loan.
  • 30 days annual leave (plus all Bank Holidays).
  • Comprehensive handover and development package.
  • Office-based in Vauxhall, working from home as agreed.

Application Process


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