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Veterans UK – Customer Journey Maps

As part of Veterans UK’s continued commitment to enhancing their services, they have produced a suite of diagrams to help customers with the Armed Forces Pension Scheme (AFPS).

These maps will illustrate the flow of various processes within the scheme, such as Early Payment of Preserved Pension (EPPP) and Internal Dispute Resolution Procedure (IDRP), so that customers can see the end-to-end process regarding their Armed Forces Pension.

Veterans UK have said

We are committed to enhancing our services where we can and playing our part to deliver on the Government’s Veterans’ Strategy Action Plan 2022/24 and we have been working hard to address some of the key points raised through the feedback we have received as part of our promise to continuously improve.

You can read the full news item from Veterans UK along with the AFPS journey maps* here

*You can also find details on Armed Forces Compensation Scheme: claims and appeals – Customer Journey Maps

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